Rapid Rehousing
Responding quickly to support transitions
The Tenancy Resolutions Office (TRO) was created as part of Toronto Community Housing’s restructuring plan. The role of the TRO is to assist with complex tenancies, and share programs and supports available with tenants.
The TRO also oversees and delivers on tenancy management functions, including the Crisis Transfer Program, rent-geared-to-income (RGI) reviews, referral agreements, annual unit inspections and the Accessibility Program.
At the start of the COVID-19 pandemic, the City of Toronto and TCHC, through the TRO, quickly established the Rapid Rehousing Initiative (RRHI), to move people experiencing chronic homelessness into RGI housing. This initiative was part of a plan to move people out of shelter and encampment settings, and into proper housing. Through the RRHI, tenants are offered fully furnished housing, along with follow-up supports for tenants who have low-to-moderate support needs.
This initiative has created a network of more than 20 service partners, including two youth-based and two Indigenous-based partners. These partners, alongside three dedicated TRO Community Services Coordinators, provide direct follow-up support to the new tenants.
As a result of this initiative, the TRO has helped 1,047 people move into 779 units of permanent and fully furnished housing. An additional 450 units will be made available in 2022.
The key to this program’s success has been TCHC’s ability to discuss and quickly address issues experienced on the frontlines with our partner agencies. This initiative has highlighted the ongoing importance of working collaboratively to prevent evictions. In doing so, we will see more stabilized tenancies, fewer tenants in the shelter system, and fewer legal resources required to evict. It is through this initiative that the TRO will serve as a blueprint for future placement of tenants on the waitlist with supportive needs.
The Tenancy Resolutions Office (TRO) was created as part of Toronto Community Housing’s restructuring plan. The role of the TRO is to assist with complex tenancies, and share programs and supports available with tenants.
The TRO also oversees and delivers on tenancy management functions, including the Crisis Transfer Program, rent-geared-to-income (RGI) reviews, referral agreements, annual unit inspections and the Accessibility Program.
At the start of the COVID-19 pandemic, the City of Toronto and TCHC, through the TRO, quickly established the Rapid Rehousing Initiative (RRHI), to move people experiencing chronic homelessness into RGI housing. This initiative was part of a plan to move people out of shelter and encampment settings, and into proper housing. Through the RRHI, tenants are offered fully furnished housing, along with follow-up supports for tenants who have low-to-moderate support needs.
This initiative has created a network of more than 20 service partners, including two youth-based and two Indigenous-based partners. These partners, alongside three dedicated TRO Community Services Coordinators, provide direct follow-up support to the new tenants.
As a result of this initiative, the TRO has helped 1,047 people move into 779 units of permanent and fully furnished housing. An additional 450 units will be made available in 2022.
The key to this program’s success has been TCHC’s ability to discuss and quickly address issues experienced on the frontlines with our partner agencies. This initiative has highlighted the ongoing importance of working collaboratively to prevent evictions. In doing so, we will see more stabilized tenancies, fewer tenants in the shelter system, and fewer legal resources required to evict. It is through this initiative that the TRO will serve as a blueprint for future placement of tenants on the waitlist with supportive needs.
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