Supporting successful tenancies for all
Office of the Commissioner of Housing Equity (OCHE)
The Office of the Commissioner of Housing Equity (OCHE) was established by the TCHC Board of Directors in 2013 to ensure that additional support is provided to senior and vulnerable tenants facing potential eviction due to arrears of rent.
The OCHE was opened effective April 1, 2014 with the mandate of eviction prevention, and the oversight of TCHC’s arrears collection and eviction prevention policies. From its inception the OCHE has been able to avoid evictions and ensure sustainable housing for 85% of the households engaged.
"The TCHC Board of Directors approved an expansion of the OCHE mandate from that of working specifically with senior and vulnerable tenants to working with all TCHC tenants."
In recognition of its value to TCHC and its tenants, in late 2021, the TCHC Board of Directors approved an expansion of the OCHE mandate from that of working specifically with senior and vulnerable tenants to working with all TCHC tenants. This change strengthens the mandate of the OCHE in preventing evictions and supports positive outcomes for all tenants.
The change is effective January 1, 2022 and will ensure that all tenants facing eviction due to arrears of rent will be referred to the OCHE prior to TCHC pursuing eviction with the Ontario Landlord and Tenant Board. This will afford a review of each situation and provide an additional level of support for tenants.
In 2021 OCHE continued its work with TCHC to review and update policies related to arrears collection and eviction prevention. TCHC and OCHE worked together to develop a new process for arrears collection which was rolled out in June 2021. The process focuses on early intervention, increased personal contact by staff and a more streamlined process to ensure arrears are addressed earlier, and that tenancies are sustained.
Led by the Commissioner of Housing Equity Cynthia Summers, the OCHE team works in partnership with TCHC to promote housing stability through the appropriate and timely management of arrears. Read more on the OCHE website.
The Office of the Commissioner of Housing Equity (OCHE) was established by the TCHC Board of Directors in 2013 to ensure that additional support is provided to senior and vulnerable tenants facing potential eviction due to arrears of rent.
The OCHE was opened effective April 1, 2014 with the mandate of eviction prevention, and the oversight of TCHC’s arrears collection and eviction prevention policies. From its inception the OCHE has been able to avoid evictions and ensure sustainable housing for 85% of the households engaged.
"The TCHC Board of Directors approved an expansion of the OCHE mandate from that of working specifically with senior and vulnerable tenants to working with all TCHC tenants."
In recognition of its value to TCHC and its tenants, in late 2021, the TCHC Board of Directors approved an expansion of the OCHE mandate from that of working specifically with senior and vulnerable tenants to working with all TCHC tenants. This change strengthens the mandate of the OCHE in preventing evictions and supports positive outcomes for all tenants.
The change is effective January 1, 2022 and will ensure that all tenants facing eviction due to arrears of rent will be referred to the OCHE prior to TCHC pursuing eviction with the Ontario Landlord and Tenant Board. This will afford a review of each situation and provide an additional level of support for tenants.
In 2021 OCHE continued its work with TCHC to review and update policies related to arrears collection and eviction prevention. TCHC and OCHE worked together to develop a new process for arrears collection which was rolled out in June 2021. The process focuses on early intervention, increased personal contact by staff and a more streamlined process to ensure arrears are addressed earlier, and that tenancies are sustained.
Led by the Commissioner of Housing Equity Cynthia Summers, the OCHE team works in partnership with TCHC to promote housing stability through the appropriate and timely management of arrears. Read more on the OCHE website.
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